Help Center

Frequently Asked Questions

Navigation:    General Skype Browser Video Chat

General

What do I need in order to use video chat?

Your computer should have a video camera, microphone, and a broadband internet connection. Please run the diagnostic program to confirm that your system supports video chat.

Do I need to download or install any software in order to Video Chat?

No. The only sofware you need is your browser.

Do all browsers work?

We support Chrome, Firefox, and Opera. Internet Explorer also works but you'll be asked to install a plugin. Safari is not supported at this time.

Is my internet connection fast enough to support video chat?

If you would like to video chat, we recommend a broadband connection (> 4Mbs) over WiFi or Network Cable.

Do you support video chat on a smartphones?

We support video chat on Android but not on iOS. Please be on the lookout for our iOS App!

What do I need in order to use video chat?

Your computer or smartphone should have a video camera, microphone, and a broadband internet connection. You should also have the Skype app installed.

Where can I get Skype?

You can download skype onto your computer or smartphone at http://www.skype.com

Can I share my screen?

Yes, however you will need to install a browser extension to do so. Chrome users can download the extension here. Firefox users can download it here

Skype

What do I need in order to use video chat?

Your computer or smartphone should have a video camera, microphone, and a broadband internet connection. You should also have the Skype app installed.

Where can I get Skype?

You can download skype onto your computer or smartphone at http://www.skype.com

Browser Video Chat

What do I need in order to use video chat?

Your computer should have a video camera, microphone, and a broadband internet connection. Please run the diagnostic program to confirm that your system supports video chat.

Do I need to download or install any software in order to Video Chat?

No. The only sofware you need is your browser.

Do all browsers work?

We support Chrome, Firefox, and Opera. Internet Explorer also works but you'll be asked to install a plugin. Safari is not supported at this time.

Is my internet connection fast enough to support video chat?

If you would like to video chat, we recommend a broadband connection (> 4Mbs) over WiFi or Network Cable.

Do you support video chat on a smartphones?

We support video chat on Android but not on iOS. Please be on the lookout for our iOS App!

Can I share my screen?

Yes, however you will need to install a browser extension to do so. Chrome users can download the extension here. Firefox users can download it here

Tutorials and Videos

Navigation:    TalkHours Settings User Tab Tutorial Contact Tab Tutorial Calendar Tab Tutorial

TalkHours Settings

Launch tutorial

Welcome to Talkhours. This tutorial guides you through the settings panel.

Estimated time: 2 minutes

User Tab Tutorial

Launch tutorial

Welcome to Talkhours. This tutorial guides you through the user tab and breaks down how you change your TalkHours profile.

Estimated time: 2 minutes

Contact Tab Tutorial

Launch tutorial

Welcome to Talkhours. This tutorial guides you through contact tab and breaks down what happens when a client books your time.

Estimated time: 3 minutes

Calendar Tab Tutorial

Launch tutorial

Welcome to Talkhours. This tutorial guides you through the calendar tab and breaks down how to set your availability schedule.

We also demonstrate how your TalkHours schedule is connected to your Google Calendar.

Estimated time: 4 minutes

Contact Us

We are here to answer any questions you may have about your officehou.rs experience. Reach out to us and well respond as soon as we can.

If there is something you have always wanted to experience and cant find it, let us know. Wed love to hear from you.

About us

TalkHours was concieved, coded, and promoted by Satoshi Kawase (Toshi). Although this is his first venture, Toshi is an internet and marketing veteran and has the following work and educational experiences:

  • Google - Developer Partnerships
  • GREE - Marketing Technology
  • McKinsey & Company - Telecom Industry
  • INSEAD - Business Administration
  • Johns Hopkins University - Computer Science

TalkHours is an 100% bootstrapped independant effort. If you are an investor or represent a company looking to partner with TalkHours we'd love to talk with you. Please book time with Toshi on his TalkHours page below:

Special thanks goes out to the following people:

  1. Vanessa - My wife and the love of Toshi's life
  2. Alex - Friend and early supporter
  3. Hiroshi and Kazuko - the best parents anyone could have

TalkHours Privacy Policy

Google AdSense
Fair Information Practices
Fair information
Practices
COPPA
CalOPPA
Our Contact Information
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, fill out a form or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders
administrator sessions
.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:
      On our Privacy Policy Page
Users are able to change their personal information:
      By emailing us
      By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Process orders and to send information and updates pertaining to orders.
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:
      NOT use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

https://www.talkhours.com
1-53-1 Yoyogi #1314
Shibuya, Tokyo 151-0053
Japan
support@talkhours.com

Last Edited on 2016-05-05